Terms of service

Sweet Decay – Terms of Service

Last updated: November 2026

Welcome to Sweet Decay. These Terms of Service explain the conditions that apply when browsing our website, purchasing our products or placing a custom order with us.

By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Sweet Decay

Sweet Decay is an independent business specialising in handmade press-on nails, alternative nail designs and bespoke nail art.

Throughout these terms, references to "we", "us" and "our" mean Sweet Decay. References to "you" and "your" mean the customer or website visitor.

Business details:

Business name: Sweet Decay
Business owner/legal name: Jordan Vinnicombe
Contact email: asweetdecay@gmail.com
Website: www.sweetdecay.co.uk

2. Products & Handmade Variations

All Sweet Decay nail sets are handmade. As a result, minor variations may occur between individual sets.

Please be aware that:

Product photographs are intended to represent the finished design but may vary slightly due to lighting, photography and screen settings.
Designs may need to be adapted depending on the nail length and shape selected.
Handmade items may have small differences in detail, placement or finish.
Any significant changes to a design will be discussed where appropriate.

We always aim to maintain the overall appearance and quality of the advertised design.

3. Custom & Bespoke Orders

We offer custom-build and bespoke nail designs, allowing customers to personalise their sets.

When placing a custom order, you are responsible for providing accurate design requirements, selections and any relevant inspiration images.

For bespoke orders:

Design details will be discussed and agreed before production where a design approval stage is offered.
Once a design has been approved, it will be treated as final.
Requests to change an approved design may not be possible once production has started.
Where additional changes can be accommodated, extra charges may apply.
We reserve the right to decline requests that we are unable to fulfil.

Approval confirms that the agreed design is the one you wish us to create. It does not remove your statutory rights if the finished product is faulty or does not match the agreed description.

4. Orders & Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment must be completed at checkout before an order can be processed.

By placing an order, you confirm that:

The information provided is accurate and complete.
You have selected the correct product, options and add-ons.
You have reviewed the total price, including any additional charges.
You are authorised to use the payment method supplied.

We reserve the right to cancel an order where there is a genuine issue, such as a pricing error, suspected fraudulent activity or an inability to fulfil the order. If payment has already been taken, an appropriate refund will be issued.

An order confirmation email acknowledges receipt of your order. We will contact you if there is an issue affecting fulfilment.

5. Sizing & Customer Information

Press-on nails require accurate sizing to achieve the best possible fit.

Where SizeKit is used, customers are responsible for completing the sizing process after checkout and providing accurate measurements.

Please ensure:

Your sizing information is submitted before production begins.
You follow the sizing instructions carefully.
Any requested information or design details are supplied promptly.

Incorrect sizing information supplied by the customer may result in a poor fit. We cannot guarantee a perfect fit where measurements or selections have been provided inaccurately.

Please contact us if you experience any issues with the sizing process.

6. Production & Delivery

Each order is handmade and prepared individually.

Estimated production and dispatch times will be communicated on the website or during the ordering process. These are estimates rather than guaranteed delivery dates unless expressly agreed otherwise.

Delivery costs and available shipping options will be displayed at checkout.

Once an order has been dispatched, tracking information will be provided where available.

If there is an unexpected delay, we will aim to keep you informed.

Responsibility for the goods remains with us until they are delivered to you or to someone you have nominated to receive them, subject to applicable law.

7. Cancellations, Returns & Exchanges

Our Returns, Refunds & Exchanges Policy explains how cancellations, returns and exchanges are handled.

Due to the personalised nature of bespoke and custom-made products, certain change-of-mind cancellation rights may not apply.

Non-personalised premade products may be eligible for cancellation under applicable consumer law.

Nothing in these terms removes your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

Please refer to our separate Returns Policy for full details.

8. Product Care & Use

Our press-on nails are handmade products and should be handled with care.

Customers are responsible for following the application and removal instructions supplied with their order.

We recommend:

Preparing natural nails properly before application.
Using suitable nail adhesive or adhesive tabs.
Avoiding force when applying or removing nails.
Following the instructions provided with any adhesive product.
Keeping nail products and small embellishments away from young children and pets.

We cannot guarantee a specific wear time, as this depends on application, preparation, lifestyle and aftercare.

Please discontinue use if irritation or discomfort occurs.

9. Intellectual Property & Design Inspiration

All original Sweet Decay designs, product photographs, website content, branding and marketing materials remain the intellectual property of Sweet Decay unless otherwise stated.

You may not reproduce, distribute, sell or commercially use our original designs or images without written permission.

Customers may submit inspiration images or references when requesting bespoke designs. By submitting these materials, you confirm that you have permission to share them for this purpose.

Fandom-inspired designs are independently created and are not affiliated with, endorsed by or officially connected to any third-party brands, franchises or intellectual property owners unless explicitly stated.

10. Website Use

You agree not to:

Use our website for unlawful or fraudulent purposes.
Attempt to interfere with the operation or security of the website.
Submit false or misleading order information.
Copy or misuse our website content, branding or original artwork.
Use our website in a way that could cause harm to Sweet Decay or other customers.

We reserve the right to restrict access to our website where misuse or unlawful activity is identified.

11. Privacy & Personal Information

We collect and process customer information to manage orders, process payments, arrange delivery and provide customer support.

Personal information will be handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that your information will be processed as explained in that policy.

12. Limitation of Liability

We take care to ensure our products are made and supplied to a high standard.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for defective or misdescribed goods, fraud or personal injury caused by negligence.

We are not responsible for issues arising from incorrect information supplied by customers, misuse of products or failure to follow care and application instructions, except where the law provides otherwise.