Refund policy

Returns, Refunds & Exchanges

At Sweet Decay, every set is carefully handmade and prepared to order. Due to the personalised nature of our products, we have a few guidelines around returns, cancellations and exchanges.

1. Bespoke & Custom Designs

Custom and bespoke nail sets are created specifically to your requirements.

Once your design has been agreed and approved, it will be treated as final and production can begin.
Changes requested after approval may not be possible. If changes can be accommodated, additional charges may apply.
Once production has started, bespoke orders cannot be cancelled simply because you have changed your mind.
Bespoke and personalised items are not eligible for change-of-mind returns or exchanges.

Please check your design details, colours, finishes, nail shape and length carefully before approving your design.

2. Premade Designs

Our premade designs are individually handmade and may have slight variations from the photographs.

For eligible non-personalised purchases, you can request a return within 14 days of receiving your order. Items must be returned unused and in their original condition and packaging.

Please contact us before sending anything back so we can provide return instructions.

3. Exchanges & Sizing

As our press-on nails are made to order, we cannot offer exchanges simply because you have changed your mind about your chosen shape, length or size.

Please ensure you complete the sizing process carefully before production. If you have any concerns about the sizing of your order, please contact us and we will be happy to look into it.