Shipping policy

Sweet Decay – Shipping & Delivery Policy

Last updated: November 2026

At Sweet Decay, every order is carefully prepared and packaged to ensure your handmade press-on nails arrive safely. Please read our shipping policy before placing your order.

1. Order Processing & Production Times

All Sweet Decay nail sets are handmade, so please allow time for your order to be created before dispatch.

Premade designs: Please allow [2-5 working days] for processing and dispatch.
Custom-build orders: Please allow [5-10 working days] for production once all design details and sizing information have been received.
Bespoke designs: Production times will be discussed and confirmed during the design approval process.

Working days are Monday to Friday, excluding UK public holidays.

Please note that production times are separate from delivery times. During busy periods, seasonal launches or promotional events, processing times may be longer. Any significant delays will be communicated where possible.

2. UK Delivery

We currently offer delivery within the UK.

Available delivery options and prices will be displayed at checkout.

Estimated delivery times begin once your order has been dispatched and are provided as a guide rather than a guaranteed arrival date.

Delivery options:

Standard delivery:
Tracked delivery: [Insert service and estimated delivery time]

Tracking details will be provided where available.

3. International Delivery

International shipping: Not currently available.

Where international delivery is offered, available destinations, shipping costs and estimated delivery times will be displayed at checkout.

Customers are responsible for any applicable customs duties, import taxes or additional charges imposed by the destination country.

International delivery times may vary due to customs processing and local postal services.

4. Tracking Your Order

Where a tracked delivery service is selected, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow time for tracking information to update after dispatch.

If you have not received tracking information or your tracking link is not working, please contact us.

5. Incorrect Delivery Information

Please ensure your delivery address and contact details are correct before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered production or been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply before it can be sent again.

6. Delayed, Lost or Damaged Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

If your parcel arrives damaged, please contact us with your order number and photographs of the packaging and affected items.

If an order is confirmed as lost or damaged in transit, we will work with the delivery provider to investigate and arrange an appropriate resolution.

Sweet Decay remains responsible for the order until it is delivered to you or someone you have nominated to receive it, in accordance with applicable consumer law.

7. Delivery Attempts & Missed Parcels

If a delivery attempt is missed, the delivery provider may arrange redelivery or leave instructions for collection.

Please follow the instructions provided by the delivery provider.

If a parcel is returned to us following unsuccessful delivery attempts or failure to collect, we will contact you to arrange redelivery. Additional postage charges may apply where permitted by law.